Privacy Policy

1. Introduction

Fern Pledgeontary ("we", "us", or "our") respects the privacy of visitors to our website and users of our services. This Policy describes the types of information we may collect from you or that you may provide when you visit our website or engage with our platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Identity and contact data — such as name, email address, phone number, and postal address provided when you register interest, request access, or contact us.
• Account and application data — information submitted as part of any onboarding or access request process, including information relevant to assessing suitability.
• Technical and usage data — such as IP address, browser type, device information, pages visited, and referring URLs, collected automatically through standard web technologies.
• Communications — records of correspondence if you contact us by email, form submission, or other means.

3. How We Collect Information

We collect information in the following ways:

• Directly from you, when you fill in forms on our website, request access, or otherwise communicate with us.
• Automatically, as you navigate through our website, using cookies and similar tracking technologies.
• From third parties, where permitted, such as service providers who assist us in operating our website or delivering our services.

4. How We Use Your Information

We may use information that we collect about you or that you provide to us for the following purposes:

• To present our website and its contents to you.
• To respond to enquiries, provide information you have requested, and process access requests.
• To notify you about changes to our website or services.
• To improve our website, offerings, and communications.
• To carry out our obligations arising from any agreements entered into between you and us.
• To comply with applicable legal or regulatory obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, support core functionality, and understand how our website is used. You can set your browser to refuse some or all browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

6. Disclosure of Information

We do not sell personal information. We may disclose information that we collect or you provide as described in this Policy:

• To our subsidiaries, affiliates, and service providers, for the purposes of operating our website and services.
• To contractors, agents, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our terms of service and other agreements.
• If we believe disclosure is necessary to protect the rights, property, or safety of Fern Pledgeontary, our users, or others.

7. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect information we hold from accidental loss, unauthorised access, and disclosure. However, no method of transmission over the internet, or method of electronic storage, is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have inadvertently collected information from a minor, please contact us so that we can address it.

11. Third-Party Links

Our website may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

Information we collect may be stored and processed in locations outside your country of residence, including where our service providers operate. Where this occurs, we take reasonable steps to ensure information continues to be protected in accordance with this Policy.

13. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Policy periodically to stay informed about how we handle information.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please get in touch via our Contact page.